Service Teams

At Walter Claudio, we have a service team culture. Our service team culture is run much like a fine restaurant where many waiters and waitresses all serve you. All members of Walter Claudio design/color team go thru vigorous training. This training encompasses HeadMapping and Aveda color technical standards. These standards empower our teams to work synergistically in providing color services to our guest in a timely, consistent and creative manner. We know that life is busy and time is valuable to you, our guest. Working in service teams also allows us more flexibility in accommodating your coloring needs and maintenance. We value each member of our service teams as an integral part of the service experience.

What is a service team?

Service teams are composed of a team leader and team support or possibly two support members. A service team can deliver services with more efficiency.

Why have service teams?

Service teams are able to be more flexible in accommodating our guests and are able to provide value-added experiences, and are able to ensure that no guest is left behind. Plus, teams are fun!

How do service teams work?

Service teams work together on color services and blow-drying. For instance, two team members may perform your color service at the same time with one working on the front and the other in the back. They work together to ensure great service in efficient time. The teams are working toward a common goal to serve you our guests with greater efficiency, flexibility and personal genuine care and attention.

How is this possible?

This is possible because we are a trained certified HeadMapping salon. HeadMapping supports us with a common operating architecture that allows being creative and empowers us with a common technical language that mobilizes our salon culture to function in teams.